Matthew S. Houck

Network Engineer

 

 

Operating Systems:Windows XP, Vista, W7, Linux, Solaris

Hardware:Cisco, Juniper, Brocade, and Enterasys Switches/Routers

Software / Tools:HP Openview, HP NNM, HP OML, MRTG, CatTools, Rancid, Visio, Wireshark, Nessus, NMAP

Networks/Protocols:Wireless, WAN/LAN, VLANs, TCP/IP, DHCP, NAT, RIP,   EIGRP, OSPF, BGP, MPLS, HSRP, ICMP, SNMP, IPv4/6,

IPSEC VPNs / Tunnels

 

 

Zavda TechnologiesAnnapolis Junction, MDMarch 2013 – Present

Global Event Manager

·              Managed a team of 30 NOC technicians across 3 shifts.

·              Coordinated coverage for a 24/7/365 environment, ensuring that the network infrastructure was running effectively at all times.

·              Created and revised knowledge articles to clearly detail troubleshooting procedures and outage restoration steps.

·              Supported new customer networks by assisting in implementation of monitoring and documenting troubleshooting procedures / escalation steps.

·              Reported metrics for the performance of the NOC and individual NOC technicians.

·              Revised and coordinated training and cross training opportunities for NOC technicians.

·              Tasked with supporting and maintaining multiple LAN/WANs, as well as with supporting a network infrastructure consisting of Cisco, Juniper, and Brocade network devices.

·              Worked closely with responsible users and sites to resolve network incidents.

·              Monitored, troubleshot, and resolved connectivity problems on WAN/LAN.

·              Monitored WAN/LAN using tools including HP Openview, HP NNM, and HP OML.

·              Analyzed network performance and tracked data, voice, and video circuits.

·              Provided technical expertise for performance and configuration of the global networks and systems.

·              Responsible for monitoring, tracking and evaluating global Information Technology Infrastructure incidents using HP Service Manager 9.

 

 

 

 

The Electronic On-RampAnnapolis Junction, MDMay 2012 – March 2013

Network Analyst

·              Performed deep inspection and identification of TCP/IP traffic streams of interest using SIGINT tools.

·              Evaluated and profiled various Network Management Systems to positively identify network traffic fingerprints of these applications.

·              Provided feedback and suggestions for improvements to various SIGINT tools and systems.

·              Collaborated with team members and other offices to better understand mission needs.

 

Axom TechnologiesAnnapolis Junction, MDOct 2010 – May 2012

Network Operations Technician

·              Tasked with supporting and maintaining multiple LAN/WANs, as well as with supporting a network infrastructure consisting of Cisco, Juniper, and Brocade network devices.

·              Worked closely with responsible users and sites to resolve network incidents.

·              Monitored, troubleshot, and resolved connectivity problems on WAN/LAN.

·              Monitored WAN/LAN using tools including HP Openview, HP NNM, and HP OML.

·              Analyzed network performance and tracked data, voice, and video circuits.

·              Provided technical expertise for performance and configuration of the global networks and systems.

·              Responsible for monitoring, tracking and evaluating global Information Technology Infrastructure incidents using HP Service Manager 7.

 

Bridges ConsultingAnnapolis Junction, MDMay 2010 – Oct 2010

Network Communication Specialist

·              Updated and maintained IP address/subnet database using VitalQIP.

·              Allocated subnets to customer based on location, need, and growth potential.

·              Monitored for valid subnet use and saturation, reclaimed unused address space.

·              Documented and tracked use of private and public addresses throughout the enterprise.

·              Created documentation detailing processes and procedures in order to support IP address management team.

 

AAI CorporationHunt Valley, MDMay 2008 – March 2010

Jr. Network Engineer

·              Supported and maintained multiple LAN/WANs, spanning several buildings and hundreds of users as well as implemented and managed a network infrastructure, consisting of approximately 150+ Cisco and Enterasys network devices, supporting approximately 1,500+ workstations and servers

·              Assisted in planning new networks and scheduling upgrades

·              Installed and configured network routers, switches, firewalls, VPN equipment, and remote console access devices

·              Installed new hardware, upgraded/patched/maintained IOS, as well as configured and maintained Cisco switches and routers

·              Supported remote site access using WAN MPLS connections and IPSEC VPNs over GRE Tunnels

·              Assisted in the implementation and configuration of data center Cisco 6509 VSS chassis to provide greater availability and performance to data center switches and servers

·              Configured Cisco Routers, L2/L3 Switches, and Enterasys L2/L3 Switches for use in production networks

·              Managed wireless APs and performed site surveys to maintain availability and increase the security of wireless networks

·              Saved network resources by monitoring switches for unused connections and reclaiming/consolidating switchports

·              Played a role in migrating WAN to MPLS network; helped to create and review configurations for edge hardware as well as implement MPLS connections

·              Supported migration of remote sites to MPLS network

·              Constantly monitored network usage, availability, and quality

·              Constantly upgraded software and firmware on network resources

·              Helped to organize and maintain MDF/IDFs and Data Center

·              Tested and reviewed potential hardware configurations in a lab environment before implementing them into the production network.

·              Maintained security and filtered traffic using access-lists and redistribute lists

·              Created, updated, and maintained documentation (spreadsheets, Visios, etc.) as needed

·              Created and ran test case scenarios for troubleshooting issues and new hardware implementation

·              Supported the Help Desk and end-users by troubleshooting network connectivity issues

 

KomaxYork, PASummer 2007

Wiring Technician

● Wired and tested circuits and electronic components for solar cell production machines.

● Created and tested various network cables.

 

MT-Wirefree       Fawn Grove, PA2001 - 2005

Wireless Internet Installer / Technician

·              Supported and maintained a wireless network of 100+ long range wireless access points and radios

·              Installed and maintained long range wireless access points and wireless antennae

·              Configured and tested wireless radios and wireless access points

·              Set-up and maintained long range wireless access points

·              Performed site surveys to obtain best signal-to-noise ratio on wireless connections

·              Troubleshot network connectivity issues

 

 

TS/SCI with Full Scope Polygraph

 

 

Bachelor of Science Degree in IT Security from Penn College of Technology

 

 

● Cisco Certified Network Professional (CCNP)

● Cisco Certified Network Associate (CCNA)

● Cisco Certified Design Associate (CCDA)

● Brocade Certified Network Engineer (BCNE)

● Juniper Networks Certified Associate (JNCIA)

● ITILv3 Foundation

● CompTIA Security+

● CompTIA A+